SMS Terms of Service

SpeechQuest sends transactional text messages related to your account and use of the Service. Examples include:

• Verification codes: One-time codes used to confirm your phone number or secure your account.
• Password resets: Security messages to help you regain access to your account.
• Practice reminders: Scheduled reminders based on your family's speech practice goals and preferences.
• Progress notifications: A neutral note letting you know that a practice or progress update is waiting for you in the app.
• Account notifications: Important service alerts, such as security or policy updates.

These messages are transactional only. We do not send marketing or promotional text messages. Our messages are written to be neutral and do not include a child's name, target sound, scores, or other practice details — those are only visible after you sign in.

Message frequency varies based on your account settings, reminder preferences, and activity. You may receive a few messages per week or none at all, depending on the options you select.

Message and data rates may apply. SpeechQuest does not charge you separately for SMS messages; standard carrier messaging rates and any applicable data charges are your responsibility.

You opt in to SMS messages by checking the SMS consent checkbox during account registration or by enabling text reminders in your reminder preferences. Consent is not required to use SpeechQuest and is collected separately from other account permissions.

The most reliable way to stop SpeechQuest text messages is to turn off SMS reminders in your account settings within the app. That preference is recorded directly in your SpeechQuest account and takes effect immediately.

The standard STOP keyword is also supported. STOP replies are handled by our messaging provider and your wireless carrier using their standard opt-out mechanisms, which block further messages to your number and may send a confirmation message. SpeechQuest does not operate its own inbound text-message workflow, so a STOP reply may not be reflected in your in-app preference settings. If you want your SpeechQuest account to reflect your choice, please also turn off SMS reminders in the app.

The standard HELP keyword is supported through our messaging provider and your carrier. For direct assistance from our team, please contact us using the information at the bottom of this page or use the in-app support option.

SMS consent is never shared with third parties or affiliates for marketing purposes.

We use messaging service providers such as Twilio solely to deliver transactional messages on our behalf. Your consent to receive SMS messages is not sold, rented, or shared for marketing or advertising purposes.

If you have questions about SMS messaging, your preferences, or these terms, please contact us:

• Email: [email protected]
• Website: speechquesthq.com
• In-app: Use the Feedback button or Support option in your account menu